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Terms of Service

This Web Hosting Agreement is between Sencio Softcon (OPC) Pvt. Ltd. also, the individual/people who utilize our web facilitating and space administration. If it’s not too much trouble perused cautiously to guarantee you comprehend our terms before acquiring any of our items or administrations.

Customer Agreement :

Sencio Softcon gives DirectAdmin facilitating, Windows facilitating, email administrations, space enlistment, affiliate facilitating, VPS facilitating, Cloud facilitating and committed servers. All clients ought to concede to all terms and conditions expressed preceding their pursuing any of the facilitating plans and administrations referenced on Sencio Softcon. You will consent to utilize just authorized and legitimate outsider programming projects regarding your utilization of our administrations. Sencio Softcon (OPC) Pvt.Ltd.reserves the privilege to suspend or drop a client’s entrance to any or all administrations gave, whenever, or when Sencio Softcon chooses that the record has been improperly utilized or something else.

Content

Sencio Softcon maintains all authority to deny assistance as well as access to its servers to anybody. The administrations given by us must be utilized for legitimate purposes as it were. Transmission, stockpiling, or introduction of any data, information or material infringing upon any appropriate law or guideline is denied.

The exercises recorded underneath are intended to furnish you with instances of exercises and substance that are carefully disallowed.

Topsites, ponzi or fraudulent business models, prime banks programs, bank debentures/bank debenture exchanging programs, digital currency/bitcoin excavators, forex, e-gold, intermediary, bots, spam bots, mail aircraft, port scanners, IP scanners, mail gathering contents, animal power contents, visit rooms, standard rotators, record dumps, utilizing plate space as optional stockpiling, offers of unlawful pharma, drugs, explosives, unknown or mass sms doors, malware, warez, phishing materials, lottery, betting, illicit downloads, pilfered programming dispersions, escrow, high return speculation programs, grown-up thumbnail exhibitions/pennant trades, gushing or broadcasting of live copyrighted occasions. Sites advancing criminal operations or connecting to different sites that advance criminal operations.

Site content that advances or backers human dealing in any capacity whatsoever as controlled by Sencio’s sole tact, locales that advance prostitution, or escort administrations.

Any site found to have youngster sex entertainment, connection to kid sex entertainment or exploitative substance will be suspended quickly without notice or cautioning.

Grown-up materials – Includes all sex entertainment, sensual pictures, or generally lascivious or vulgar substance. The assignment of “grown-up material” is left altogether to the prudence of Sencio.

Installing or transferring sound/video/high goals pictures on site or connecting to different sites that advances sound/video/high goals pictures.

Unlawful Material – This incorporates copyrighted works, business sound, video, or music documents, and any material infringing upon any guideline or material that is seen to misdirect.

Warez – This incorporates, yet isn’t constrained to, pilfered programming, ROMS, emulators, phreaking, hacking, secret word breaking, IP satirizing and encoding of any of the abovementioned. It additionally incorporates any destinations which give “connections to” or “how to” data about such material.

Games – We carefully don’t permit to have any sort of games on our servers. Your facilitating record would be quickly ended in the event that we found any gaming related stuff in your facilitating account.

IRC Hosts – Hosting an IRC server that is a piece of or associated with another IRC system or server or have an association with an IRC organize. Servers or Virtual facilitating accounts, saw as interfacing with or some portion of these systems will be promptly expelled from our system without notice. The server would not be reconnected to the system until such time that you consent to totally evacuate any hints of the irc server, and consent to give us a chance to approach your server to affirm that the substance has been totally expelled. Any server blameworthy of a subsequent infringement would bring about prompt record end.

Sencio Softcon maintains whatever authority is needed to esteem some other substance or writing as “denied” whenever saw as foul, discourteous, detest content and for the most part unsuitable.

Allude General Acceptable Use Policy for complete subtleties on disallowed substance and exercises.

In consistence with DMCA act, Sencio hosts received techniques for gatherings who accept that a facilitated site on our administration is encroaching their copyrights. All copyright objections must be submitted to admin@sencio.in

Abuse Of Resources

  • Any attempts to bargain or genuine trade off of a system gadget having a place with Sencio or some other organization, individual, or other substance is carefully denied. This offense additionally incorporates port examining, IP go scanners and helplessness checking. All infractions or potentially speculated infractions will be vivaciously explored and may bring about prompt end of administration.

 

  • Denial of Service (DOS) assaults coordinated at Sencio, or any endeavors to dispatch a Denial of Service assault from our servers are carefully restricted. All infractions or potentially presumed infractions will be enthusiastically examined and may bring about quick end of administration.

 

  • Hosting any product, source code or some other material that is illicit or could be utilized to submit an unlawful demonstration is carefully denied. This incorporates yet isn’t restricted to programming misuses; abuse source code, hacking instructional exercises, hacking apparatuses, infections and Trojans, bomb making and comparable gadget instructional exercises. All infractions or potentially presumed infractions will be enthusiastically researched and may bring about prompt end of administration.

 

  • The facilitating of material that encroaches on any copyright, trademark and additionally administration imprint is carefully precluded. This likewise incorporates the capacity and transmission of pilfered films, music, programming, ring tones or whatever else considered “Warez”. Any genuine grumbling got will be examined and may bring about end of administration.

 

  • The facilitating of disparaging, shocking, or private data about an individual without their assent, deliberately perpetrating enthusiastic trouble, or disregarding trademarks, copyrights, or other licensed innovation rights.

Any endeavors to undermine or make hurt any of our servers is carefully precluded. We hold no duty regarding the utilization of our customers’ records. Any record that misuses the assets and moves are not made to cease the action, calls for quick deactivation with no discount. Any site utilizing what we esteem to utilize over the top CPU cycles or any assets that reason strain to different destinations may likewise be offered new terms ( i.e.,. update). In spite of the fact that we offer 99.95% up time we can not completely ensure this, this is because of the updates and up-degree we do which is likewise a piece of our support.

On the off chance that any customer is in any capacity impolite towards any individual from the Sencio staff we have full ideal to expel them from our administrations with no discount.

Unsolicited commercial e-mail/Unsolicited bulk e-mail (SPAM)

Utilization of our administration to transmit any spontaneous business or spontaneous mass email is explicitly precluded. Infringement of this SPAM strategy will bring about serious punishments.

Endless supply of a supposed infringement, we will start a full scale examination during which, we may limit client’s entrance to the system to forestall further infringement. In the event that a client is found to have disregarded our strategy, we may, at our sole watchfulness, confine, suspend or end the blameworthy facilitating account. Further more, we claim all authority to seek after common solutions for any expenses related with the examination of a substantiated strategy infringement. We will inform law implementation authorities if the infringement is accepted to be a criminal offense. Anybody utilizing our support of host sites or administrations that help spammers or cause any of our IP space to be recorded in any of the different Spam Databases will have their account(s) quickly suspended and a managerial expense of ₹250.00 will be charged to your record. The record won’t be unsuspended until such time that you consent to evacuate all hints of the culpable material quickly upon reconnection. First infringement of this arrangement will bring about a notice and your record will be investigated for conceivable quick end. A subsequent infringement may bring about a prompt end of your record and the regulatory expenses will be ₹500. Serious infringement may bring about prompt and lasting evacuation of the account(s) from our system without notice to the client.

We have a zero resistance arrangement for the utilization of our administration towards posting of messages or business promotions which disregard the principles, guidelines, or sanction of any newsgroups or mailing list. Business messages that are proper under the principles of a newsgroup or mailing list or that are requested by the beneficiaries are allowed.

We additionally restrict facilitating of freely available “open hand-off” SMTP or mysterious remailer administration for any reason, cause, or reason what-so-ever.

BandWidth

On the off chance that the clients record surpasses the transfer speed limit, we would educate the client. In the event that the client doesn’t wish to buy additional data transfer capacity or redesign his record and keeps on surpassing their utmost, the record will be suspended until the client takes measures to guarantee that the farthest point wouldn’t surpass again or when the record is updated, which ever is prior. The record would be reactivated in the next month.

Account Verification

If the customer fails to complete the account verification process then no refund would be provided to such customers under any circumstances.

VPS Rules

We generally recommend a control panel to manage and operate the VPS. All customers who have a plain VPS would have to configure the DNS, user accounts, mail accounts and other such activities pertaining to the configuration of such VPS’ themselves. The support team will not be responsible for this. With windows VPS, we provide evaluation version which can be re-activated after every 6 months.

Commercial Advertising- Email (SPAM)/UNSOLICITED COMMERCIAL EMAIL (UCE)

Spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Sencio would be the sole arbiter as to what constitutes a violation of this provision.

In order to ensure that our shared servers, cloud & vps nodes as well as dedicated server hardware node give us optimum performance we have set limits on the number of outgoing mails which can be sent per hour. Accordingly, shared & reseller customers would be allowed to send 300 outgoing mails per hour, our VPS customers would be able to send 1000 outgoing mails every hour and the Cloud hosting customers may send 1500 outbound mails per hour. Customers having dedicated servers may send one email every second i.e. 3600 mails per hour.

We do not guarantee Inbox email delivery with any of our hosting plans.

Backup Policy

Your use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it when needed. Sencio does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.

You as a Sencio User agree that in no case, Sencio can be held responsible for the loss of data in any circumstances.

Clients who have subscribed for paid backup service with shared and reseller hosting plans. For such clients, we take daily backup of database with retention period of 7 days. Website backup will be taken weekly with retention period of 1 day. Any backup copy maintained by Sencio will not have any emails or media file included in it.

Clients using cPanel Backup Manager tool for backups should download the backup from the server and delete it. On every Sunday, all the backup files are removed from the server without any notification. You are not allowed to use the hosting space to store backups.

Unlimited Hosting

“Unlimited” usage policies and definitions apply only to shared and reseller hosting accounts. Click here to read the unlimited hosting policy.

The size of each mail box should not exceed 5GB and combined mail box size per domain should not exceed 50GB. This is applicable for Linux & Windows based shared (Value and Unlimited), reseller (Pluto, Mars, Jupiter, Entry, Smart, Plus and Pro), and business hosting plan.

Uptime Guarantee

Any service interruptions or downtime due to scheduled maintenance by Sencio or our network providers will not count towards the uptime guarantee. Sencio is not liable in any way for failure of third party services.

Sencio will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

Security

You are responsible for any misuse of your account therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach the security of another account or attempt to gain unauthorized access to another network or server.

Your password provides access to your account. It is your responsibility to keep your password secure.

Sharing your password and account access with unauthorized users is not recommended. You should take care and prevent others from using your account since you will be responsible for the consequences.

Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. Sencio Softcon will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Billing Policy

If paying via credit card, debit card, net banking, PayPal the account will be setup immediately once the payment is confirmed. If paying by a cheque, please allow 5 days for the cheque to clear. If paying via postal orders or cash your account will be set up on the same day.

The 30 day money back guarantee is only applicable for first-time signups. Second time and subsequent sign-ups are not eligible for the same. For instance, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

There will be no refund for domain registration/transfer/renewal, cPanel, Plesk, Webuzo, Control Panel, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses.

The modifications done in pricing pattern or policy by the software license company will take effect immediately on Sencio clients.

The money back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting and Email hosting.

No refund will be made if your Service(s) are suspended or terminated for cause.

There is limitation of every hosting platform. On an OpenVZ VPS, GUI is not supported and it won’t be possible to upgrade the kernel or change BIOS setting. Kernel upgrade is possible on KVM Cloud instances but you cannot change the BIOS settings. You won’t be eligible for refund in such cases.

The refund will not cover any kind of taxes, setup fees, refund processing fee, postal charges or any kind of payment processing charges or bank fee(s). There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond coverage of our refund policy as noted here.

The free domain is offered with Value and Unlimited plan of shared hosting. One free .COM or .IN domain is offered with purchase of every new Value/Unlimited plan for 1/2/3 years. Domain name will be free for the first year and renewal charges will be applicable from the second year.

You must add the domain name into your cart with the hosting plan. You cannot claim the free domain later.

If the web hosting service includes free domain name, and you cancel the web hosting service, the domain charges (standard rate as per website) would be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. The ownership of the domain will remain with Sencio if you fail to pay the difference amount.

Transfer fees would be applicable, if you wish to transfer the free domain name to some other provider. Without transfer fees the domain will not be released.

One free WHMCS Starter or ClientExec license is included in reseller hosting plan (Pluto/Mars/Jupiter/Boss). WHMCS starter license allows you to manage upto 250 clients. You can upgrade the WHMCS license from us by paying the appropriate license cost. If the reseller hosting plan is cancelled within first 30 days then WHMCS Starter or ClientExec license cost will be deducted from the refund amount.

The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. Refund will be added as credit to the hosting account.

The refund request placed after 30 days will not be processed and you will not be eligible for any refund.

The cancellation request should be sent through client area.

After sending the cancellation request, it would take 4 – 5 working days to complete the refund process.

Indemnification

Customer agrees that they will protect, indemnify, save and hold Sencio harmless from any and all stipulations, liabilities, losses, expenses and claims, as well as reasonable attorney’s fees assessed against Sencio, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it’s customers, agents, employees or assigns.

Customer agrees to defend, indemnify and hold Sencio harmless against liabilities arising out of –

  • Any injury to person or property caused by any products sold or distributed in association with Sencio’s Services;
  • The loss of any electronic files furnished by customer (Or customer’s customer);
  • Copyright violation and any defective products sold to a customer from Sencio’s Services

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. Sencio reserves the right to modify / change the terms of service at all times. All customers would be bound by the newest terms published on the website.

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